Peran Kualitas Pelayanan Sebagai Strategi Meningkatkan Kinerja Pegawai Pelayanan Kesehatan
Synopsis
Buku ini secara mendalam membahas bagaimana kualitas pelayanan menjadi faktor krusial dalam meningkatkan kinerja pegawai di bidang layanan kesehatan. Penulis mengangkat peran penting kualitas layanan sebagai strategi utama untuk meningkatkan efisiensi, kepuasan pasien, dan produktivitas pegawai.
Dengan fokus pada konteks kesehatan, buku ini menguraikan berbagai elemen kunci dalam meningkatkan kualitas pelayanan, seperti komunikasi yang efektif, empati terhadap pasien, koordinasi tim yang baik, dan penggunaan teknologi dalam pelayanan. Penekanan pada peran kualitas pelayanan tidak hanya berdampak pada pengalaman pasien, tetapi juga pada motivasi dan kinerja pegawai, yang pada gilirannya mempengaruhi hasil kesehatan secara keseluruhan.
Ditulis untuk para profesional kesehatan, manajer layanan kesehatan, serta praktisi yang tertarik dalam meningkatkan efisiensi dan efektivitas layanan kesehatan, buku ini menjadi panduan berharga dalam mencapai standar pelayanan yang optimal dan berkelanjutan dalam industri kesehatan.
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